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Customer satisfaction – Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)
standard by Standards Australia, 04/05/2006
Description
Adopts ISO 10002:2004 to provide guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.
Product Details
- Edition:
- 2nd
- Published:
- 04/05/2006
- ISBN(s):
- 0733773117
- Number of Pages:
- 23
- File Size:
- 1 file , 390 KB
- Product Code(s):
- 10158529, 10158503, 10158519
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
